Jak usprawnić stale rosnący przyrost korespondencji w kanałach online? [PL]Czy w Twojej firmie zdarzyło się kiedyś, że wiadomość od klienta pozostawiono bez odpowiedzi? Mail się zgubił lub ktoś go po prostu…Apr 26, 2021Apr 26, 2021
Digital transformation is all about automated customer service. How to do it? [ENG]Until recently, digital transformation was perceived as something that should happen somewhere in the future. However, because of the…Apr 26, 2021Apr 26, 2021
Transformacja cyfrowa, czyli automatyzacja obsługi klienta — jak to zrobić? [PL]Apr 26, 2021Apr 26, 2021
What causes a bad customer experience? [ENG]Acquiring a new customer can cost five times more than retaining an existing one. And what do you think has the biggest impact on customer…Apr 23, 2021Apr 23, 2021
Co negatywnie wpływa na customer experience? [PL]Zdobycie nowego klienta może być nawet 5 razy droższe, niż zachęcenie do ponownych zakupów już pozyskanego. Ogromny wpływ na to, czy dana…Apr 23, 2021Apr 23, 2021
What kind of customer service do today’s consumers expect? [ENG]Customer service is changing very fast. It has been known for a long time before the pandemic, but now these changes are taking place at a…Apr 23, 2021Apr 23, 2021
Jakiej obsługi klienta oczekują współcześni konsumenci? [PL]Obsługa klienta zmienia się bardzo szybko. Mówiło się o tym na długo przed pandemią, jednak teraz owe zmiany zachodzą w zawrotnym wręcz…Feb 22, 2021Feb 22, 2021
Automated customer service — is it only about chatbots? [ENG]54% of consumers worldwide admit they currently have higher customer service expectations than just a year ago. Today, no one any longer…Feb 22, 2021Feb 22, 2021
Czy automatyzacja obsługi klienta to tylko chatbot? [PL]Aż 54% konsumentów na całym świecie twierdzi, że ma aktualnie wyższe oczekiwania co do obsługi klienta niż zaledwie rok temu. Dziś nikt…Feb 22, 2021Feb 22, 2021
9 reasons why your consultants should write to your Clients [ENG]The problem of every hotline is the need to shorten service time in order to serve as many customers as possible per unit of time…Oct 20, 2020Oct 20, 2020
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![Digital transformation is all about automated customer service. How to do it? [ENG]](https://miro.medium.com/v2/resize:fill:160:106/1*ntQRZXNoESEnjsNR6TgpSA.jpeg)
![Digital transformation is all about automated customer service. How to do it? [ENG]](https://miro.medium.com/v2/resize:fill:320:214/1*ntQRZXNoESEnjsNR6TgpSA.jpeg)
![What causes a bad customer experience? [ENG]](https://miro.medium.com/v2/resize:fill:160:106/1*T-hJ4Gbp3d8UArB63Wcg6A.jpeg)
![What causes a bad customer experience? [ENG]](https://miro.medium.com/v2/resize:fill:320:214/1*T-hJ4Gbp3d8UArB63Wcg6A.jpeg)
![What kind of customer service do today’s consumers expect? [ENG]](https://miro.medium.com/v2/resize:fill:160:106/1*zAehKzVKXRWs3k04G6tE1Q.jpeg)
![What kind of customer service do today’s consumers expect? [ENG]](https://miro.medium.com/v2/resize:fill:320:214/1*zAehKzVKXRWs3k04G6tE1Q.jpeg)
![Automated customer service — is it only about chatbots? [ENG]](https://miro.medium.com/v2/resize:fill:160:106/1*sCe5wsGOEWW-gjgyGyoB-Q.png)
![Automated customer service — is it only about chatbots? [ENG]](https://miro.medium.com/v2/resize:fill:320:214/1*sCe5wsGOEWW-gjgyGyoB-Q.png)
![9 reasons why your consultants should write to your Clients [ENG]](https://miro.medium.com/v2/resize:fill:160:106/1*nBR2Y-dEj0xhuGtt9er9Vg.jpeg)
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